All complaints/safety/harassment issues will be referred to the TLC director to be handled in accordance with university policy. The director will follow up on all such referrals whether from student or a tutor. A new tutoring assignment will be made if another tutor is available. If there is any other complaint, the TLC Secretary will give the complaining party the opportunity to fill out a complaint form. If the party does not wish to file a formal complaint, s/he is invited to discuss the situation with the appropriate TLC director and Peer Learning Coordinators.